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Privacy policy

When you place an order at this website, we register certain details. At this page, you can find more information about our privacy policy.

About Catena Distribution

You can find more information about Catena Distribution B.V. under ‘About Us’ on this website. If you have any questions, you can find our contact details under ‘Contact’.

Personal details and processing of information
In order to provide a good and personal service, Catena Distribution needs certain information from you. This privacy policy sets out how Catena Distribution uses and protects any information. We ask you to fill in your personal details when you create your account, because we need this information in order to correctly process your order; this is not possible without your details. Catena Distribution may change this policy from time to time by updating this page. When you place an order at our online shop, the following information is registered:

Company and identity information
These are the details we ask you to fill in when you create your account:

·        Company name

·        Address

·        Zip code

·        City

·        Country

·        Chamber of Commerce number

·        VAT number

·        E-mail address

·        Telephone number

·        Password for your account

 

We use your Personal Information for:

·        Accounting

·        Offers

·        Order processing (order confirmations, delivery notes)

·        Improve our products and services

·        Market research

·        Contact

·        Website access\

·        Shipping (Delivery)

·        Newsletters if subscribed

·        Correspondence

 

Payment information
During registration of your payment information, we only register the total amount and your payment method. Of course your bank details will not be registered and every method of payment is secure.

Traffic information
Traffic information consists of registering an IP address *, installing a cookie **, registering click behavior and analyzing your navigation on our website.

Using traffic information, we analyze the surfing behavior of our customers. We look at how the navigation menu is used, which pages our customers visit and which products they order, so we can improve the visibility, the functionality and the content of our website.

* An IP address is an Internet Protocol address that indicates a unique destination on the Internet. This can mean that in some cases, it can be traced directly to a customer’s computer. IP address information is essential in order for us to send the right pages to the right computer.

** A cookie is a collection of information, a registration file, that a website saves on a computer’s hard drive. A cookie does not identify a visitor, but the visitor’s computer. Our website installs a cookie in order to match your ordered products to your computer (this way, your shopping cart is only visible to you). If you want to know which cookies will be installed on your computer by our website, you can check our cookie page.

Secure pages
Our online payment options are secure. The pages are secured with SSL, which means your information is encrypted and it is impossible for third parties to read your (credit card) information. You can check the security by going to the payment page, right-clicking and then clicking ‘Properties’. A new window will appear with your connection data. Look at ‘Connection’ and you will see that there is an SSL connection. Your credit card details, like the card number and the expiration date, are of course not saved anywhere.

Period of storage
To provide our services in the best way possible, we save the information that you fill in. The information is saved as long as your account is active.

Source of data
The information processed by Catena Distribution is obtained from visitors and customers and is provided by visitors themselves when a visitor applies for an account.

Rights of our visitors and clients
As a visitor or customer of our website, you have the right to contact our customer service and request information about whether or not your personal information is saved and processed. Our customer service will notify you within four weeks in writing which information is processed, the purpose for the processing of information, how long this information is saved or according to which criteria the information is saved, where the information comes from, who it is passed on to and for which purposes.

If it becomes apparent that we have processed your personal details and if it is clear which specific details it concerns, you have a couple of options, which are mentioned below.

If the data is wrong, unnecessary or incomplete, you can request a rectification. We will then correct, complete or shield your data.

You can also request a deletion of data. We will then check if your data indeed needs to be deleted. We do this according to the relevant privacy regulations. If it becomes apparent that you have the right to a deletion of data, we will delete your data as soon as possible.

Additionally, you can request a limitation of the data processing. This means that your personal information is only saved for a short period of time and will not be processed any further. You can request this for example when you are of the opinion that we are processing wrong information, or if you don’t want your information to be deleted. We will then check if you have the right to limitation of the processing of your data. We do this according to the relevant privacy regulations. If the potential limitation of the processing of your information is dissolved by us later, we will inform you.

All requests listed above can be submitted by sending them to our customer service.

If you do not want to receive our newsletter anymore, please send us an e-mail or unsubscribe using the unsubscribe link in the newsletter.

If you have any complaints about the way we process your information, please let us know, so we can try to find a solution. Have you been in contact with us and are you still not satisfied? You have the right to file a complaint with the data protection authority.

Confidentiality
The persons who act under the supervision of the person responsible, as well as the person responsible himself or herself and those who have access to personal details are obliged to keep these personal details confidential, except when they are obliged by laws and regulations to disclose information.

Security
In order to prevent inspection of your personal details by unauthorized persons, Catena Distribution has taken certain security measures. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect (online). 

Finally
If you still have questions about the protection of your privacy during your visit to our website after reading this privacy policy, please write, phone or e-mail us.

 

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