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Complaints and returns

The other party is obliged to check the items immediately upon receipt thereof. If the other party discovers visible faults, errors, deficiencies and/or defects, these must be recorded on the delivery note and/or prompting note and reported immediately to Catena and/or the other party must report these to Catena within 3 days of receipt of the items, followed immediately by confirmation thereof to Catena. Other complaints must be reported to Catena in writing within 8 days of receipt of the items. If the above complaints are not reported to Catena within the specified period, the items will be deemed to have been received in good condition. All returns must be authorized in advance. To obtain authorization, contact customer service at info@catenadistribution.com. Goods returned without authorization will be shipped back at the customer’s expense and will not be credited. Upon receipt and verification of the return, Catena will credit the value of the return towards future orders. All items returned to Catena must arrive in original condition, in their original packaging, with no pricing stickers, holes, or other alterations, or the return will be rejected. Merchandise approved for returns must be delivered to Catena within 30 days of approval or the return authorization will be voided.

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