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Shipments and delivery

All shipments shall be delivered by Catena ex works or carriage paid, depending on the order value and the country of destination. From the moment of shipment the goods shall be at risk of the customer. Catena shall never be liable for an attributable shortcoming on the part of the carrier.
While we are happy to work with you to get your shipment out by a certain date, our lead times are not guaranteed. Once an order is confirmed, in-stock items usually ship within 48 hours. If timing is critical, please submit your order as early as possible.

Specified periods within which the items must be delivered may not be regarded as deadlines, unless the parties have expressly agreed otherwise in writing. The maximum delivery period is 30 days, unless agreed otherwise. We will inform you if we are unable to deliver within 30 days, in which case you may dissolve the agreement or agree a new delivery period. In the event of dissolution, the amount already paid will be credited as soon as possible but within a maximum of 30 days. In the case of delivery in consignments, each delivery or phase shall be regarded as a separate transaction and may be invoiced per transaction by Catena. The postage or transportation of items ordered will take place in a manner to be determined by Catena, but at the expense of the other party. This will apply unless the parties have expressly agreed otherwise in writing. Catena is entitled - in respect of the other party's compliance with financial obligations - to request payment in advance or security from the other party before effecting delivery.

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